Are your clients happy? Are you sure?


Don’t assume that your long-time clients are still happy. Asking them about their service alone won’t get you enough feedback to really know how they feel.  Ask a client, “Are you good?” or “Are you satisfied?” and you limit their response.  These are close-ended questions and can be answered with a simple “Yes” or “No”.

48008310_sJust Ask

If you’re curious how your clients truly feel, ask them open-ended questions.  But be prepared to hear exactly how they really feel.  

If you ask, “What would improve your experience here today?”  This gives your clients a chance to share their feelings about your atmosphere, wait time, booking, pricing, as well as their service performed.

 Make it a Habit

Make it a habit to ask every client every time and take their feedback to heart.  Their words may hurt a little, but that’s okay.  You want and need their honest feedback in order to improve and grow.  Sometimes hearing the honest truth is all that’s holding you back.

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Whether you’re an industry veteran or newly licensed pro, we’ve got the tools to elevate your business.  We help you overcome the challenges and obstacles that impact your success.

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Do you want to…

  • Attract New Clients
    Learn the best ways to grow your clientele.  We can show you how to attract new clients–even on a budget.
  • Get the Most from Social Media
    Learn to get the most from your posts on social media.  We’ll share ways to build an audience and maximize your exposure to new fans and followers.
  • Access Simple Online Marketing Tools
    You don’t have to be tech saavy to use our salon marketing tools.  We make it easy to spread the word and spend more time doing what you love.
  • Boost Client Loyalty
    Create a buzz among your existing clients that will keep them coming back and sending more referrals.

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  • Maximize Your Time and Profits
    Learn ways to increase your profits, while spending less time behind the chair.  Discover effective ways to stay booked consistently.
  • Review Professional Products
    Review professional products and new tools for industry professionals.
  • Learn Trending New Techniques
    Scheduled to launch in early 2016, access online webinars hosted by top industry educators.

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